Example
FREN

Help

A problem with Example, a question about your subscription? Write to us: the person who makes the app will answer you.

By email

contact@ernel.tech

In English or French. Tell us your phone model and what you were doing when the problem happened.

Email support

Cancel your subscription

Your subscription is managed in the store where you took it out, not in the app. Deleting the app does not stop it.

iPhone and iPad

Subscribed on the App Store

  1. Open Settings.
  2. Tap your name, then Subscriptions.
  3. Choose Example.
  4. Tap Cancel Subscription.
Open my Apple subscriptions

Android

Subscribed on Google Play

  1. Open the Play Store.
  2. Tap your profile picture, then Payments & subscriptions.
  3. Tap Subscriptions and choose Example.
  4. Tap Cancel subscription.
Open my Google Play subscriptions

You keep access until the end of the period already paid for. During the free trial, cancel at least 24 hours before it ends to avoid being charged.

Frequently asked questions

How do I get a refund?

Payments are collected by Apple or Google, who decide on refunds. On iPhone: reportaproblem.apple.com. On Android: from your Google Play order history. If your request is turned down, write to us.

I changed phones and my subscription is gone

Sign in to the store with the same account you used to buy, then tap Restore purchases on the subscription screen in the app.

Is my data backed up?

It stays on your phone and is included in its backup (iCloud or Google). We keep no copy: without a backup, uninstalling the app erases it.

How do I turn off usage statistics?

In the app, tap Usage analytics, then Decline. Nothing more is sent from then on.